Build a renewal-call prep checklist for {{customer name}}.
Inputs:
- Contract terms (current): {{ASP, term, auto-renew, opt-out window}}
- Usage + adoption signals: {{paste data}}
- Sentiment signals: {{NPS, CSAT, exec engagement, support tickets}}
- Known competitive pressure: {{paste — who they've evaluated, when}}
- Internal champion + EB status: {{still here? in role?}}
- Last QBR or exec sync date + outcome: {{paste}}
Output as 7 sections:
## Renewal motion
- Auto-renew or active? Opt-out deadline? Default behavior if we do nothing?
## Pricing landscape
- What they pay vs. published rate
- What comparable accounts pay
- Whether any contractual price step kicks in this renewal
## Health read
- One sentence: are they staying for sure / probably / coin-flip / probably-not
- The single biggest risk
- The single biggest opportunity (expansion / multi-year)
## Stakeholders
- Champion: still in role? Promoted? Leaving?
- Economic buyer: same? Replaced?
- New people we should know about
## What they will ask for
- Specific feature requests
- Specific pricing requests
- Specific commitment they want from us
## What we are asking for
- Term length, expansion, reference rights, case study
## Red flags
- The thing that, if it comes up unexpectedly, will derail the call
Hard rule: if any of "champion left," "EB replaced," or "competitor active" is true, that goes at the top of the checklist regardless of section order.renewalsaccount-managementprep